Track Order

1. Order Processing Time

• All orders are processed within 1–2 business days before shipping.

• You will receive an email confirmation once your order is dispatched.

2. Tracking Number Provided

• As soon as your order ships, we send you a tracking number + tracking link via email.

• You can click the link anytime to check your parcel’s live status.

3. Tracking Update Delay

• Tracking information may take 24–48 hours to update in the system after shipping.

• This is normal during peak shipping periods.

4. Delivery Timeline

• Estimated delivery time: 12–15 business days (earlier delivery possible depending on product and location).

• Delivery timelines may vary due to customs, courier delays, or weather conditions.

5. Multiple Items Order

• If you ordered multiple items, they may ship separately.

• Each shipment will have its own tracking number.

6. Tracking Not Working?

• If your tracking link isn’t updating, please wait for 1–2 days.

• Still not showing? Contact us for support.

7. Lost or Stuck Orders

• If your tracking shows no movement for several days, our team can help investigate with the courier.

• Replacement or refund will be provided after verification.

8. Contact for Tracking Help

If you need help tracking your order, contact:
📧 contact@shopnexsy.com
Include your order number for faster assistance.