🔄 Return & Refund Policy –(Shop Nexsy)

1. Return Window 🗓️

• Returns are accepted within 30 days of delivery.

2. Item Condition 📦

• Items must be unused, undamaged, and in their original packaging.

• Used, worn, or altered products are not eligible for return.

3. Return Eligibility ✅

You can request a return if:

• Wrong item received

• Product arrived damaged

• Product is defective

• Item not as described

4. Non-Returnable Items 🚫

• Final sale items

• Clearance items (if mentioned)

• Gift cards

5. Refund Process 💳

• Refund is issued after we receive and inspect the returned item.

• Refunds typically reflect within 5–7 business days in your account.

6. Return Shipping 🚚

• Customer pays the return shipping cost unless the product is damaged, defective, or incorrect.

7. Damaged or Wrong Product 📸❗

• Must be reported within 48 hours of delivery.

• Provide photos/videos for verification.

• A replacement or refund will be issued after approval.

8. Order Cancellation ❌

• Orders can be canceled within 12 hours of placing them.

• Once shipped, orders cannot be canceled or modified.

9. Exchange Policy 🔁

• Exchanges are only available for defective or damaged items.

10. Contact Us 📞

For return or refund assistance, email us at:
📧 contact@shopnexsy.com
Include your order number, issue details, and photos (if needed).